Please note this will clear the configuration of any programmed buttons such as BLF’s This can be dependent on the speed of the connection it’s are being used with.Īfter starting the phone should then present ‘Downloading’ on the screen and then ‘updating’ on the screen.įollowing this the handset should do a final reboot and enter its resting state once again. The handset should then reboot and it will enter its resting state for 45-60 seconds. This will show a log of when the handset has registered with IP country and timeĬheck the account has been configured correctly using the End To End Configuration Check list you can use the configuration guides to show you how to correctly configure the solution or log a ticket to us for assistance. You can check if the handset has registered by visiting ‘Fraud Prevention’ / ‘Locations History’ If the handset has registered correctly it should display the account ID assigned to sip account 1 something along the lines of 4428900801700000 Registered The typical network configuration details are here so please ensure these are appropriately configured for the local network. WAN IP: Should be the gateway IP address for the router that will push the phone out to the internet. Has the handset obtained the correct configuration details for the local network You can also find the MAC code on the product badge on the reverse of the device this can be difficult to see if the stand in connected.Ĭheck the handset has connected to the local network Press ‘Menu’ and 3 (the numeric key) for Settings The following pages offer a matrix which can be used to troubleshoot specific issues such asįor Auto Provisioning Problems Check the Provisioning Server Where you need our help ALWAYS GET CALL EXAMPLES these are really important and help us assist you much more quickly or refer to the 3 rd line support team. Try replacing all cabling used with the handset to ensure this is not the cause of issue. You can often rule this out if you assign a handset which is part of your demo kit in your office to the account ID/User account which has the issue and see if the fault follows.Īnother way you can rule out a lot of issues if try swapping the faulty handset to an Ethernet cable of a working handset and vice versa to see if the fault follows the handset or the cable. The majority of issues we see relate to the configuration of the Router/Firewall/Customer Premises Equipment. The best way to diagnose issues with handsets is to rule out all potential eventualities.
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